1. Client Description

Our client is a premier, diversified corporate entity operating a prominent multi-property hospitality portfolio across Papua New Guinea. Combining world-class operational standards with a strong commitment to local excellence, the organization delivers high-quality accommodation, food & beverage, and conferencing services. Backed by a robust centralized enterprise network, the business continues to drive digital transformation, operational efficiency, and scalable technology solutions across all its hospitality properties.

2. Scope

The Systems Manager – Infrastructure & Compliance is responsible for the overall governance, design, implementation, and lifecycle management of core hospitality platforms across the business portfolio.

• Role Purpose: Ensure operational systems are deployed according to enterprise standards, seamlessly integrated with core infrastructure, and maintained in a secure, compliant, and scalable environment.

• Position Level: Middle Management / Seasoned Professional.

• Function: Centralized Services – Hospitality Division.

• Line Manager: Head of Hospitality.

• Key Interface: Acts as the primary bridge between Hospitality Operations and the Central IT/Computer Services Division to ensure system architecture supports multi-property performance.

• Focus Area: Focuses on system engineering, governance, and project implementation, while day-to-day operational system usage remains within property operations.

3. Key Responsibilities

Systems Strategy & Implementation

• Lead the implementation, proper configuration, and integration of core hospitality platforms (including PMS, POS, and operational systems).

• Develop and roll out standardized system deployment frameworks across all properties.

• Oversee major system upgrades, migrations, and tech alignment with operational requirements.

Vendor & Project Management

• Manage hospitality system vendors, coordinate implementation partners, and monitor service delivery.

• Support capital technology projects, ensuring technical outcomes meet defined business requirements.

Systems Governance & Standards

• Establish and maintain system governance frameworks in line with enterprise IT architecture.

• Maintain system architecture documentation, lifecycle planning, and technology risk management practices.

Compliance & Security Alignment

• Ensure operational platforms comply with corporate cybersecurity standards and regulatory requirements.

• Maintain continuous audit readiness across all system environments.

• Partner with Central IT to mitigate security risks and ensure third-party vendors meet strict security protocols.

Continuous Improvement & Optimization

• Identify ongoing opportunities to enhance system performance, platform integration, and scalability.

• Drive automation and innovation initiatives to streamline operations.

4. Qualifications & Experiences

Education & Certifications

• Degree: Bachelor’s Degree in Information Systems, Computer Science, or a related discipline.

Relevant Experience

• Seniority: 8–10 years of proven experience managing enterprise systems.

• Multi-Site Rollouts: Demonstrated experience with multi-property or multi-site system implementations.

• Vendor & Integration: Track record of managing technology vendors and orchestrating complex system integrations.

• Domain Focus: Exposure to hospitality platforms (or supporting/implementing technologies such as Microsoft Dynamics 365, Shiji, PMS/POS, or similar enterprise hospitality tools).

Technical & Functional Competencies

• Enterprise Systems Implementation & Systems Architecture

• Infrastructure Coordination & Systems Governance

• Vendor & Project Delivery Management

• Integration Management & Cybersecurity Compliance

Behavioral Competencies

• Strategic Mindset & Decision Quality

• Managing Complexity & Drives Results

• Ensures Accountability, Collaborates, Plans & Aligns

• Effective Communication across cross-functional teams

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